Jdlessley wrote:Clear the temp directory (delete all the files%temp%) and do the update again. Clearing the temp directory generally solves most update issues. I doubt that you will have to do a clean install. Once the install is complete update it using the 'Update Now'. That would involve uninstalling Sophos (both the firewall and the anti-virus), downloading the installer from the MLS site, and then installing that. If that fails you may have to do a clean install of Sophos. Sometimes a file that is downloaded is corrupt which then plays havoc with the install. Clear the temp directory (delete all the files%temp%) and do the update again.
A look at the log file shows: Installation of RMSNT skipped Installing Product SAVXP The manifest file for product SAVXP was invalid Installation of Sophos Client Firewall skipped Installation of Sophos AutoUpdate skipped AutoUpdate finished If I repeat the 'Update Now', the same thing happens again.
Right clicking and selecting 'Update Now' causes a window to show that states 'Downloading Package 1 of 4.2 of 4.3 of 4.4 of 4' then it shows 'Intalling Package 1 of 1' then it just quits. A 'mouse over' shows 'sophos protection update has failed'. Installation Of Product Sophos Autoupdate Failed.
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